from 19 June to 17 July OUR office will be on a short vacay for our 10 YEAR ANNIVERSARY! we will be back to process all orders from 18 July using our fatest delivery services.
Don't worry you can still:
- shop and place your order with us online with 35% off everything by entering happy10 at check out
- Make arrangements to return goods as normal
- Contact us by email 24/7 at firstname.lastname@example.org for any queries.
Please note our shipping services below will not apply between 20th June to 17 July
Delivery within: 3 Business days
We offer free express delivery within 3 business days.
UK Next Day Delivery
DELIVERY WITHIN: 1 BUSINESS DAYS
Next Day delivery is available at a flat rate of £15. Orders must be placed by 1:00pm Monday to Friday. Orders placed over the weekend will be shipped from Monday.
UK Same Day Delivery
Delivery within: Same day
Same-day delivery option is available to select postcodes in the London area. Place your order by 12:00 p.m. G.M.T, and you will receive your order the same day for a flat rate of £30 per order. To find out if you are eligible for this service email email@example.com
Europe & International Delivery
Delivery within: 3 to 7 Business days
Free express shipping within 3-7 business days.
All orders are charged in British pounds.
DUTIES & TAXES
All orders shipped within the UK will be subject to VAT of 20% excluding The Channel Islands. Local VAT will be applied to all other EU destinations. Most countries are shipped to on a DDP (Delivery Duty Paid) basis which means that all relevant import taxes and duties will be included in the product price. In some cases recipients may be liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount you may need to pay or advise of any charges prior to your order being dispatched. Please note these types of charges cannot be paid for or refunded to you by us.
If you refuse a shipment from Peeping-T you are still responsible to pay for the shipping and any tax, duties and/or custom charges attached to the parcel.
WE AT PEEPING-T ARE HAPPY TO EITHER EXCHANGE OR REFUND YOUR ORDER WITHIN 30 DAYS OF RECEIPT GOODS.
- REFUND ITEMS RETURNED TO US WITHIN 30 DAYS OF PURCHASE
- OFFER FREE RETURNS (UK ONLY) AND FULL REFUND INCLUDING ORIGINAL POSTAGE
- ACCEPT GOODS IN ORIGINAL PACKAGING WITH TAGS AND HYGIENE STRIPS INTACT.
- ON RECEIPT OF GOODS PROCESS YOUR REFUND WITHIN 7 BUSINESS DAYS
- EXCHANGE ITEMS RECEIVED AFTER THE 30 DAY PERIOD OR OFFER A GIFT VOUCHER.
- NOT DEDUCT ANY CHARGES FROM YOUR REFUND*.
WHERE PART OF AN ORDER IS RETURNED THERE IS NO REFUND/PARTIAL REFUND OF THE POSTAGE.
*Note any fees incurred due to refusal of parcel or return of item due to incorrect address provided, we may apply a return fee of 15% of the cost of your order.
RETURNING AN ITEM FOR A REFUND or exchange
To arrange a return or exchange please complete the returns form HERE to receive your unique Returns authorisation (RA) number.
Please do not return items without a RA number or your parcel may be returned. For exchanges please state the new items model name, size and colour on the form. We recommend you contact customer service to hold the item you wish to replace so it does not sell out while we await your package.
UK returns - Collect+ Service
You will receive a free returns label by Collect Plus once you have completed the returns form.
NOTE: You will require a printer in order to print the label and place on your package. COLLECT PLUS returns make it hassle free to return goods without those post office queues. Please allow up to 14 business days for your account to be credited as bank payment processes do vary.
At present all international customers are required to pay for the cost of returning goods to us using a traceable delivery service.
Note: We are working on a better solution for you too! Please allow up to 14 business days for your account to be credited as bank payment processes do vary.
ITEMS NOT ELIGIBLE FOR RETURN
Bikini and swimsuits may be returned as long as the protective hygiene strip remains attached and all price tags in tact.
THE FOLLOWING ITEMS ARE NOT AVAILABLE FOR RETURN OR EXCHANGE:
- GIFT VOUCHERS/CARDS
- PERSONALISED ITEMS
*Due to hygiene reasons, these items cannot be returned.
Damaged or faulty goods should be reported within seven days of receipt of goods. Please notify firstname.lastname@example.org where we will work with you to rectify the problem as soon as possible.