RETURNS & EXCHANGES POLICY
We at Peeping-T are happy to exchange your refund your order within 30 days of receiving your goods.
WHAT IS YOUR RETURNS POLICY?
WE WILL:
- Refund items returned to us within 30 days of receiving your order.
- Offer free returns and full refund including original postage*
- Accept goods in original packaging with tags and hygiene strips in tact.
- On receipt of goods, refunds will be made within 7 business days.
- Exchange unwanted items received after the 30 day period with a gift card. Subject to item meeting the above criteria.
- Not deduct any hidden charges from your refund**
*Where part of an order is returned there is no refund/partial refund of the postage.
**Note any fees incurred due to refusal of a parcel or if an item requires redelivery due to incorrect address details provided, we may apply a return fee of 15% of the cost of your order.
HOW DO I RETURN AN ITEM FOR A REFUND OR EXCHANGE?
To arrange a return or exchange please complete the online returns form to receive your unique Returns Authorisation (RA) number. Please do not return items without a RA number or your parcel may be returned.
For exchanges please state the new items model name, size and colour on the form.
We recommend you contact customer service to hold the item you wish to replace so it does not sell out while we await your package.
DO YOU OFFER FREE RETURNS?
Yes, we now offer a solution to our UK and worldwide customers.
UK Customers
Customers based within the UK will receive a free returns label generated by Collect+ (Plus) once they have completed the online returns form . You will require a printer in order to print the label and place on your package. Collect+ returns make it hassle free to return goods without those post office queues. Please allow up to 10 business days from receipt of your returned order for your account to be credited as bank payment processes do vary.
Worldwide Customers
International customers will receive a free returns label generated by DHL once they have completed the online returns form . You will require a printer in order to print the label and place on your package. Further instructions on returning your items will be sent to you by email. Please allow up to 10 business days from receipt of your returned order for your account to be credited as bank payment processes do vary.
1. Follow our returns instructions above and complete the online returns form.
2. Within 24 hours you will receive by email your returns label to print and instructions on how and where to return your parcel.
UK Customers will receive a Collect Plus label. International customers will receive a DHL label. Be sure to obtain a copy of your return receipt/invoice.
3. Once your returning parcel has been received and the item(s) returned are in line with our returns policy. You will receive a refund confirmation via email. Please allow up to 7-10 business days for funds to clear into your bank account.
PAYPAL 'RETURN WITH US' REIMBURSEMENT SERVICE
HOW IT WORKS;
Made your purchase via PayPal? Whether you purchased from the UK or anywhere in the world, PayPal will cover up to 12 returns on eligible PayPal purchases*. PayPal will reimburse the cost to return your item up to the value of £15 / $30 / €30 / per refund request. This is a free service so sign up today.
1. Follow our returns instructions above and complete the online returns form. Return your item using a traceable delivery service and retain your receipt as proof of purchase; you'll need this for step two.
2. Log into your PayPal account, select the purchase you returned and click on “Request return shipping refund”. Submit the r eturn shipping request form, along with proof of your return within 30 days.
3. If your claim is approved PayPal will send you a refund of up to the value of £15 / $30 / €30 to your PayPal account within 10 business days.*
For more information and to sign up and/or activate the free service click '
PayPal Return with us Service'
*Subject to terms and conditions - refer to the PayPal website for more information.