Ordering online from Peeping-T is easy. When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the Cart’ text in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and pay for your order. After your order has been placed you will receive two emails. The first will be your order confirmation, confirming the items you have ordered. Be sure to check all information is correct. The second email will be your delivery confirmation email confirming your order has been dispatched.
FAQ SECTION
How do I place an order?
How do I checkout online?
Once you have placed your order simply click the ‘Checkout’ button. You will then be prompted to enter your contact details and preferred shipping address. Note you can choose a different shipping address from your billing address. (A billing address is where your card is registered e.g. your home address) Next, choose your preferred delivery option and add any additional information regarding your order e.g. a gift message or shipping instructions. Use the Promo box to enter any discount codes or credit vouchers. Finally, you will then be asked to enter your card details to complete payment. Once your card has been authorised successfully, a confirmation email will be sent to your registered email address containing the contents of your order.
I've just place an order, where is my confirmation email?
Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at customercare@peepingt.com
I am unable to place an order, what can I do?
We are more than happy to manually process your order for you via phone or PayPal, in the event of any technical difficulties you may experience. Simply send an email to orders@peepingt.com with a screen shot of the items you wish to purchase.If an error message occurs at checkout, this may be due to a credit/debit card problem, or a defect with the shipping or billing address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at customercare@peepingt.com
Did you receive the order I just placed?
After you place your order on peepingt.com, a confirmation email will be sent to your email address once it has been processed. Once the item has been shipped you will receive a delivery confirmation and instructions on how to track your delivery. Please note that we process all orders within 24 hours, exceptions are made where orders are placed during the weekend or UK bank holiday period.
Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order prior to goods being dispatched. We aim to process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team at customercare@peepingt.com with your change/cancellation request details included in the email. This will minimise the processing delay with your order due to the changes.
How can I update my delivery address?
It is only possible to make a changes to your delivery address prior to goods being dispatched. Any changes to a delivery address please email us at customercare@peepingt.com Changes to your shipping address can only be made if your order has not been shipped.
How can I track my order?
You will receive a confirmation email once your order has been shipped. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.You will be able to track your order on our site, all you need is your email address and order number. To track a parcel, go to: https://www.peepingt.com/pages/track-my-orderIf you are having problems with tracking your item please contact customercare@peepingt.com.
How can I update my delivery address?
It is only possible to make a changes to your delivery address prior to goods being dispatched. Any changes to a delivery address please email us at customercare@peepingt.com Changes to your shipping address can only be made if your order has not been shipped.
How can I return an item?
To arrange a return or exchange, please complete the online returns portal to receive your unique Returns Authorisation (RA) number. For exchanges please state the new items model name, size and colour on the form so that we can process your exchange once your returned goods have been received and inspected. Exchanges can be made more than once on the same order and we will offer free shipping on your first exchange request only.
NOTE: If you wish to receive your item sooner, place a new order and we will ship this out to you straight away.
Can I return a sale item?
Returns and exchanges are available on sale items, however, exceptions apply. Please refer to our returns policy for further details.
Are There Any Items That Cannot Be Returned
- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
How Do I Return An Item For A Refund Or Exchange?
To arrange a return or exchange, please complete the online returns portal to receive your unique Returns Authorisation (RA) number. For exchanges please state the new items model name, size and colour on the form so that we can process your exchange once your returned goods have been received and inspected. Exchanges can be made more than once on the same order and we will offer free shipping on your first exchange request only.
NOTE: If you wish to receive your item sooner, place a new order and we will ship this out to you.
Do You Offer Free Returns?
UK Customers
Customers based within the UK will receive a free returns label generated by Collect+ (Plus) a hassle free returns service without those post office queues. Once you have completed the online returns portal, a returns label will be emailed to you to print. Please allow up to 24 hours to receive your label.You will receive a refund confirmation via email once goods have been received. Please allow up to 14 business days for funds to clear into your bank account.
Worldwide Customers
International customers, currently you will be required to return goods at your own cost. Wherever possible use a traceable service to track your parcel. Once your item has been received and approved for a refund or exchange under our returns policy, You will receive a refund confirmation via email. Please allow up to 14 business days for funds to clear into your bank account.
What is the 7 Day Try-Out service?
This service offers customers the option to add a back up size to their order to try on and determine the best fit, without the need to pay for both sizes. Whichever size fits you keep, the other size must be returned within 7 days.
How does it work?
Can you help me pick up styles that would be suitable?
Finding the right style to suit your body shape can be tricky especially when shopping online, however our personal stylists are here to help every day, 10a.m–8 p.m. GMT by Email hello@peepingt.com or Call Us on:+44(0)7380 399373
What products are available for try-outs?
The product I want Does not have a back up size option
Are there any products not part of the Try-Outs service?
I ordered another Try-Out order. What is the delay?
How long do I have to try on the product?
Can I order more than one back up size?
How does payments work?
I thought the Try-Out size was free, why do I need to pay Insurance?
Are the Products that are shipped, clean and safe to try-on?
When will my order arrive?
I need my order urgently, can I get Next Day delivery?
How long do I have to try on the product?
When does My 7 days Try-Out period start?
How do I Make a return?
How do you swap a style?
Can I take the tags off?
What happens if I miss the return due date?
I live outside the UK, can I use this service?
What if I changed my mind about the size I kept?
What if an item is sold out in my size?
Our items can sell out within hours and we are not always able to restock them. However we are happy to approach the designer if there is a particular item your are interested in purchasing. Simply contact us at customercare@peepingt.com. Sale items are rarely restocked and may not return once sold out.
Do you have a size chart?
We have a size guide for you to follow on each of the product pages. If you have specific questions about an item , please contact customercare@peepingt.com.
Can I purchase your items in store?