Coronavirus Update - Receiving Parcels

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. Fortunately, the virus does not spread on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water. 

We are actively monitoring this rapidly evolving situation. We take the health and safety of our customers and employees very seriously.

Signing for and receiving items

In order to protect employees and customers as much as possible, in most cases Royal Mail and DHL will not be handing over their hand-held devices to customers to capture signatures. Instead the couriers will log the name of the person accepting the item. This will apply to delivery services that require a signature.

Royal Mail has also advised for all customers (including those who are self-isolating) where a parcel is unable to fit through your letterbox, they will place your item at your door. Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. 

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item.

DHL Shipments to Italy, Spain & China

Italy

The areas in Italy that were closed off by the virus are now accessible again. Delivering and picking up shipments is possible. Note that many shops in Italy are closed. In that case shipments will be hold at the terminal. Keep an eye on track and trace and stay in contact with your recipient about his opening hours. 

Spain

In Spain shipments to certain postal codes might be delayed. If necessary, these shipments will be put on hold. To find out if your area is affected please go to DHL website.

China

The local government in Hubei province has implemented a series of strict controls to prevent the spread of the disease. These include cancelling commercial flights to and from the city of Wuhan, as well as closing all highways and roads into Wuhan. As a result, DHL’s pick-up, delivery and warehousing services in Hubei province are currently suspended. Services shall resume in Hubei province subject to local authority emergency controls. Additional controls and movement restrictions have been imposed by authorities in other provinces and cities as well.

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